Terms of Use – Privacy Policy www.mykimono.gr
This Privacy Policy governs how we collect, use, and maintain the information gathered from users when they interact with the website www.mykimono.gr.
Personally Identifiable Information
We collect personally identifiable information from users only when products are purchased online through our platform. The information collected by the online store includes:
First Name
Last Name
Email Address
Phone Number
Mailing Address (Zip Code)
Company Information (if an invoice is requested):
VAT Number – Tax Office
Company Name
Company Address
This information is collected solely for the purpose of smooth operation and is accessible only by the administrator of the online store. We explicitly state that under no circumstances will your personal information be shared, sold, or rented to third parties.
The information may only be shared for the provision of services, such as:
Courier services
Bank for online payments
Under no circumstances will we ask for personal card details for payment. Simply browsing on www.mykimono.gr is anonymous.
Non-Personal Identification Information
We may collect non-personal identification information from users whenever they interact with our website. Non-personal identification information may include:
System language
Country from which you visited the website
Region from which you visited the website
Browser type
Operating system
Internet Service Provider
Screen resolution
These details are collected only for statistical purposes.
Web Browser Cookies
Our website may use “cookies” to enhance the user experience. The user's web browser places cookies on the hard drive for tracking purposes. Users can choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If this is done, note that some sections of the website may not function correctly.
Product Purchase
On the website, you will find all the categories featuring our creations.
Each category displays the name of the creation. When you select a specific creation, you will see its description and photos, with the option to select a quantity for products where availability exceeds one piece. Most of our creations are available in unique pieces or in very limited quantities.
Payment Methods
Online payment via debit or credit card.
Returns
A return of a creation can be made if, upon receipt and trial, you find the size or fit unsuitable, in the case of clothing items. Please note that our "One Size" creations fit most body types and sizes (S-M-L).
Returns can be made within five business days of receiving the order, as each handmade creation by My Kimono is unique or available in an extremely limited number.
The return process can only be done if the item has not been used or washed.
Exchanges are not available since there are no other sizes to choose from, given the uniqueness of the creations.
To request a return, you can contact us at mykimono@outlook.com.gr, where you will need to provide visual material of the creation and describe the issue. After this communication, you will proceed with the return, and a refund for the purchase will be processed.
The shipping charge for returns is 3.5 euros with Speedex, using the contact and shipping details provided in our response email.
Out of Stock
www.mykimono.gr is required to inform the customer immediately of any stock shortages after the order is placed.
Orders
Orders are processed and shipped within 1 to 3 business days, in cooperation with Speedex.
Force majeure reasons such as:
Strikes
Courier delays
Further clarification required for complex orders
Temporary or permanent product shortages
Technical failure in our system
may cause delays in processing and shipping, up to 10 days. For electronic orders that are delayed, we must contact you within three days for further action.
Availability
The availability of creations can change at any time due to the uniqueness of the handmade items.
Color Discrepancies
There may be color discrepancies as the photographic representation may differ from the actual fabric, depending on the monitor, mobile, or tablet you are using.
Rights – Intellectual Property – Trademarks
All content on the Website, including images, graphics, photos, designs, texts, provided services, names, logos, trademarks, products, and all files, are works of intellectual property, registered trademarks, and symbols of the Business or its partners, and are protected by the relevant provisions of Greek, Community, and international law.
Any reproduction, republication, uploading, analog/digital recording and mechanical reproduction, distribution, transmission, downloading, modification, resale, creation of derivative works, or misleading of the public regarding the actual provider of the website's content is strictly prohibited.
Terms of Use – Privacy Policy
www.mykimono.gr reserves the right to update this Privacy Policy and the Terms of Use at any time. Any changes to the Privacy Policy or Terms of Use will be posted as a notice on the homepage of our website. We encourage users to check this page regularly for updates on how we help protect the personal information we collect. You acknowledge and agree that it is your responsibility to be informed about any changes to the privacy policy and the terms of use. It is clarified that the change in terms does not apply to orders you have already placed.
Acceptance of these Terms
By using this website, you indicate your acceptance of the Terms of Use and Privacy Policy. If you do not agree with these Terms and Privacy Policy, please do not use our website. Continued use of the website after changes to this policy will be considered as your acceptance of these changes.